Reliability
We deliver on our promises. Every load, every lane, every time.
About · Bronx, New York
Founded in Bronx. Built to be relied on.
Prime Refine Group was founded in Bronx, NY with a clear mission: to provide freight logistics services that businesses can genuinely rely on.
Where we sit in your business
You
Carrier of record, own authority
Us
Your dispatch desk, acting as agent
Yours
The operating authority every load moves under
48
Contiguous states we book freight in
24/7
A dispatcher picks up, weekends included
We are not a motor carrier and we are not a freight broker. We book loads on your behalf as your agent, under your operating authority and on your insurance — which is why you will not find us in the FMCSA licensing records, and why your customers stay your customers.
Who is behind your freight
We are a dispatch service. We find the loads, negotiate the rate and handle the paperwork. You haul them, in your truck, on your authority.
In transportation, every missed deadline and every dropped conversation costs money and trust. So the operation was built around accountability, transparency and getting things finished.
We work out of Bronx, New York for owner-operators and small fleets across the 48 contiguous states. We are not a motor carrier and we are not a broker — we act as your agent, which means your authority, your insurance and your customer relationships stay yours.
A dispatcher who answers, and nobody standing between you and the person booking your freight. That is the whole company, and it is why nothing gets lost between people.
Every photograph on this site is freight moved by carriers we dispatch for, taken on the job.
What we hold ourselves to
Transparency
No hidden fees. You see the rate, the fee and the schedule before you sign.
Partnership
We invest in the relationship with every carrier we dispatch for.
Innovation
We use technology and data to plan better routes and cut wasted miles.
Integrity
Honest dealings, fair rates, ethical operations. Everything here is built on that.
Excellence
Good enough is not the standard, from the first call through to delivery.
What sets us apart
In an industry crowded with brokers and dispatchers, we work personally. Loads are not numbers here, and the truck we put one on belongs to somebody we know.
Our team combines deep industry knowledge with modern tools, so you get real-time visibility, proactive communication and rates worked against what the lane is actually paying. Whether you run one truck or a small fleet, the way we work does not change.
We operate 24/7 because freight doesn't sleep — and neither does our commitment to your success.
There is a place for your truck in the network
Whichever way you start, it begins the same way: tell us how you run and what you will and will not haul.
Tell us how you run
Your equipment, the lanes you want, the ones you will not touch, and how far from home you are willing to be on a Friday.
Send three documents
Your operating authority, a current insurance certificate and a W-9. Onboarding is online and takes about ten minutes, and you pick your dispatch percentage at the end of it.
We start booking
You see the load details before anything is confirmed. Nothing goes on your truck without you agreeing to it first, and dispatch picks up whenever you call.