1. Information We Collect
Prime Refine Group collects the following personal information when you interact with our website, contact forms, or services:
- Full name and business name
- Email address
- Mobile phone number
- Company address and location
- Freight and shipment details you provide
- Communication records (calls, texts, emails)
2. How We Use Your Information
We use your information solely to provide freight logistics and transportation services, including:
- Dispatching and coordinating freight shipments
- Sending load confirmations, rate confirmations, and operational updates
- Communicating via SMS, phone, or email for dispatch purposes
- Processing payments and managing business accounts
- Complying with legal and regulatory obligations
3. SMS / Text Message Communications
If you provide your mobile phone number, you may receive SMS text messages from Prime Refine Group related to your freight operations. These messages are strictly operational and informational in nature.
No mobile opt-in or text message consent will be shared with third parties or affiliates.
You can opt out of SMS messages at any time by replying STOP to any message. Reply HELP for support. Message and data rates may apply. Messaging frequency varies based on active operations.
Visit our SMS Terms of Service for full details.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. Your information may be shared only in the following limited circumstances:
- With technology service providers who are bound by confidentiality agreements — currently Quo for SMS delivery and Resend for email delivery
- With carriers or shippers directly involved in your freight coordination
- When required by law, court order, or government regulation
We do not share your mobile opt-in data or SMS consent information with any third party or affiliate for marketing purposes.
5. Data Security
We maintain reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or disclosure, as required by the New York Stop Hacks and Improve Electronic Data Security (SHIELD) Act, N.Y. General Business Law § 899-bb, appropriate to the size and complexity of our business and the sensitivity of the information we collect. However, no method of transmission over the internet is 100% secure.
Where we are required to notify you of a breach of the security of the system involving your private information, we will do so in the most expedient time possible and without unreasonable delay, and in any event within thirty (30) days of discovery, in accordance with N.Y. General Business Law § 899-aa as amended in December 2024.
Whenever notice to New York residents is required, we will also notify the New York State Attorney General, the New York Department of State, and the New York State Division of State Police as to the timing, content, and distribution of the notices and the approximate number of affected persons. If more than five thousand (5,000) New York residents must be notified at one time, we will also notify the consumer reporting agencies as required by that section.
6. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your information
- Opt out of SMS communications at any time by replying STOP
- Contact us to update your preferences or information
7. Contact Us
If you have questions about this Privacy Policy or how we handle your data:
Prime Refine Group
Website: primerefinegroup.com
Email: hi@primerefinegroup.com
Phone: 609-609-3148
Bronx office: 2555 Grand Concourse Apt 1D, Bronx, NY 10468