1. Program Description
Prime Refine Group sends the following types of SMS messages to carriers, drivers, and business partners:
- Conversational messages: Two-way dispatch coordination and load negotiations
- Informational messages: Load confirmations, pickup/delivery updates, rate confirmations, schedule changes, and operational alerts
We do not send promotional or marketing SMS messages.
2. Consent and Opt-In
You consent to receive SMS messages from Prime Refine Group by:
- Ticking the SMS consent box on the contact form or the carrier enquiry form on this website. This is the only way we take consent.
We do not treat a phone number given verbally, or a number written on a rate confirmation or a signed agreement, as consent to send you text messages.
Consent is not required as a condition of using our services.
3. Opt-Out
Reply STOP to any message to unsubscribe immediately. You will receive one final confirmation. No further messages will be sent to that number.
You may also opt out by emailing hi@primerefinegroup.com with your number and request.
4. Help
Reply HELP to any message or contact us at hi@primerefinegroup.com or call 609-609-3148 for support.
5. Message Frequency & Rates
Message frequency varies based on your active load and dispatch activity. Message and data rates may apply. Contact your wireless carrier for details.
6. Privacy
No mobile opt-in or text message consent will be shared with third parties or affiliates.
View our full Privacy Policy for details on how we handle your data.